Post by account_disabled on Dec 4, 2023 3:41:42 GMT -5
Publication date :December 7, 2017 Flipboard Reddit Pinterest WhatsApp E-mail Artificial intelligence, automation and even bots will transform businesses. But to what extent ? CRM publisher Pegasystems has just delivered its analysis on the evolution of the organization of customer relations and reveals the major trends and innovations that should mark 2018.
2018 will be agile or not? More than ever, agility will have its place at the very heart of the company. The time has come for DevOps, close collaboration between businesses and IT, with the objective: the Buy Bulk SMS Service continuous development of innovations. 2018 will be the year of the Minimum Loveable Product approach : favoring the very short term through a continuous iterative process to provide immediate value to users and strong support.
Thanks to this notion of Minimum Loveable Product , it will be possible to use intelligent components gradually to gradually change the organization by generating more agility. No need to wait for the end of the project to transform the company.
Global digital transformation will become the norm For what ? To move towards a unified and centralized vision of customer relations. In this context, companies will evolve towards a customer-centric organization focused on an optimized customer experience and reinforced automation. And it starts at the very heart of the company's businesses! And gradually: digitalization can take place customer journey after customer journey, thus ensuring the generation of value for the businesses at each stage of the transformation and securing the success of change management.
2018 will be agile or not? More than ever, agility will have its place at the very heart of the company. The time has come for DevOps, close collaboration between businesses and IT, with the objective: the Buy Bulk SMS Service continuous development of innovations. 2018 will be the year of the Minimum Loveable Product approach : favoring the very short term through a continuous iterative process to provide immediate value to users and strong support.
Thanks to this notion of Minimum Loveable Product , it will be possible to use intelligent components gradually to gradually change the organization by generating more agility. No need to wait for the end of the project to transform the company.
Global digital transformation will become the norm For what ? To move towards a unified and centralized vision of customer relations. In this context, companies will evolve towards a customer-centric organization focused on an optimized customer experience and reinforced automation. And it starts at the very heart of the company's businesses! And gradually: digitalization can take place customer journey after customer journey, thus ensuring the generation of value for the businesses at each stage of the transformation and securing the success of change management.